![]() As with many reviewers, the response from the sales department was abysmal. The panels flexed, the door sagged, the seals failed. It was flimsy from the start and became unusable after 6 months. The corner pivot door enclosure was on a rectangular tray and used an extension panel to complete the fix. I retired from the plumbing trade about 8 years ago and one of my last jobs was installing a shower, basin and wc in a small retirement bungalow. I bought lots of stuff from Eastbrook for several years without major issues. We've replaced the screen with another from another supplier and have a 100% dry floor now - finally.Īlthough I haven't used this company for several years, it mght be useful to recount my experience. Eastbrook told me that it was because the shower head was too close to the screen, or the pressure was too great we shouldn't expect any more of a shower screen than we would of a shower curtain! When I pointed out that we had another shower in the house that functioned perfectly with a hinged door the account manager eventually stepped in to offer a refund. The fitter took one look and said it was pointless installing the replacement as the deflector over the hinge was bent out of shape. After many photographs and descriptions of the problem (large puddle on the bathroom floor after every shower), we were sent a replacement. The retailer we bought through asked us to deal direct after they failed to get the problem resolved. What a shower - beware! We've just spent an entire year as retail customer attempting to get Eastbrook to resolve a leaking shower screen. These radiators are not cheap - to be charged a further £95 'profit' when all I have done is made a simple error I think is disgraceful. I think anyone renovating a property knows how expensive it all is. I am so annoyed and disappointed at the same time. Curt, rude and downright unwilling to manoeuvre 'policy' and help out a good customer. And I had bought another radiator from them for heavens sake! After speaking to the 3rd party company who have been so keen to help I called Eastbrook myself, clearly thinking that common sense and good customer service would clearly prevail in this situation. It's technically an EXCHANGE not a refund. To put it on a van from a location they have been paid to drive too and to take it back to a location that they are GOING BACK TOO. But oh no - Eastbrook want an extra 20% 'restocking fee'? That's nearly £100 mind. I think this was quite reasonable especially as I was already paying £35 for them to deliver the new one. The third party company contacted Eastbrook and requested that they may collect the smaller radiator whilst they delivered my new one - for a small carriage charge if they deemed so. I notified the company and purchased the larger radiator immediately as I didn't want to delay delivery. It remained unpackaged and in perfect condition. In error, I had ordered one slightly too small. Appalling Customer service!! Bought two radiators from Eastbrook through a third party that arrived direct from Eastbrook last week.
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